Mater Education students at the forefront Mater

A good first impression is irreplaceable, and we’re incredibly proud that Mater Education students are leading the way in representing Mater during peak visitor times.

We spoke to three Mater Education students who have secured positions across Mater, fulfilling important customer service duties. As the first point of contact for all visitors and staff, our students have gained employment in monitoring the COVID-19 check-in process for all visitors, developing and maintaining knowledge of Mater Services, our locations and personnel, and managing enquiries and guiding visitors and patients to their destination. Their roles provide efficient, effective and professional services, during a heightened time of activity in the healthcare environment.

Shona, a graduated Certificate III Health Administration student, said she undertook the course to steer her career in a different path and try something new. 

“It was great studying with Mater Education, and I recently started volunteering with Mater at Home which I really enjoy, too.  I have a clerical and records background, and this role is a wonderful opportunity to do learn more about Mater and gain experience in a healthcare environment.” 

Jennifer similarly has a history with Mater, having worked at the Mater childcare centre, Mater Early Learning, for ten years. She is currently a Certificate III in Health Services Assistance student, graduating in July, after wanting a career change.

“I was so delighted to hear I secured this position. It’s a foot in the door to a new career, and I still see a lot of familiar faces around the campus!”

Denise, a current Certificate III in Health Administration student said it’s been a great experience to gain a practical understanding of customer service in a medical setting. Her previous experience in education administration has prepared her well for the role!

These three students are just a few of many who have gained employment throughout the hospital, where they are making a difference to the lives of our bravest and most vulnerable, every day.